Make Personalization a Priority
CRM
Promote faster agent resolution and achieve meaningful customer interactions across every channel with a CRM that anticipates what your customers need before they even ask.
Personalize Customer Experiences
Automated Case Creation
Automatically create cases for any type of work – voice calls, chats, emails, social interactions, back-office processes, and more. Now every interaction with a customer can be tracked and analyzed to get complete insights into how customers interact with your business.
360° Customer Profiles
Get Comprehensive 360 views of your customers with embedded customer profile dashboards that show contact history, pending/open case work, and data from external sources such as order management, marketing, or data platform tools.
Customer Prioritization
Our Smart Conditional Routing engine allows you to route VIP customers based on advanced business conditions, such as customer loyalty, spending amount, number of purchases, speaking with a prior agent, etc.
Hosted Customer Service Portal
Need a place on the web for your customers to reach you? Let MotionCX do the work for you. Easily set up multiple branded web sites to host Knowledgebases, Customer Service forms, and agent or bot chat features.
Manage Cases More Efficiently
Advanced Case Management
Easily manage concurrent cases and prioritize follow-up actions without switching between tools. Increase agent productivity with custom forms that include conditional logic so cases can be closed quickly and accurately.
Easily Build Visual Workflows
Increase agent productivity and reduce errors by automating tedious data entry tasks using our visual workflow designer. Workflows can be built on-the-fly and published in a snap; no coding required
Integrated Surveys to Boost Satisfaction
Gather feedback in the moment and ensure customer satisfaction with integrated surveys that can help identify post call issues and boost your customer satisfaction and NPS scores.
Hosted Customer Service Portal
Need a place on the web for your customers to reach you? Let MotionCX do the work for you. Easily set up multiple branded web sites to host Knowledgebases, Customer Service forms, and agent or bot chat features.
Bots to Assist Agents
Enhance your CRM by adding AI enabled self-service capabilities from MotionCX. Enable intelligent chat bots or voice IVRs to collect important information and perform tasks before the work is handed over to an agent, giving them a deeper understanding of the customer and their needs. Give your agents the tools they need to wow your customers!
Simple
Beautiful, simple UI means rapid agent training and ease of use.
Cloud-Based
Securely access data and connect with customers from anywhere.
Scalable
Scale up and down as needed to easily meet spikes in demand.
Reliable
High performance and unrivaled uptime ensures business continuity as you grow.
Insightful
Real-time reporting provides insight into customer satisfaction and agent performance.
Supported
Manage current and future growth with help from dedicated experts.
Realize the power of a more intelligent, intuitive, and unified customer experience.
